Vacature detail

Junior IT service desk technician
Wat zal je job inhouden?We are looking for a junior IT service desk technician for a company located in Bonheiden to enhance the team providing support to the locations globally. We will look for you to showcase your outstanding organizational and technical abilities to build rapport, resolve problems and maximize workflow. The Service Desk team provides technical support to the users, working closely with the employees to assist in troubleshooting computer hardware and software problems. The company ensures all support requests are promptly updated and managed through clear communication to the users.We are looking for someone who has the technical expertise to help users resolve issues with computer hardware or software, respond to user inquiries, assess problems and issues with IT equipment and applications. You will need to collaborate closely with other IT department personnel to provide the highest level of service to our users.Your essential tasks as a junior IT service desk technician:Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop servicesRespond to requests for technical assistance in person, via phone or remotelyRecord incident and status information in a timely/accurate fashion using the appropriate tools in order to communicate and update customersTrack and update the movement of all IT assetsServe as the first point of contact for employees who need technical assistanceIdentify and suggest possible improvements on proceduresSpecial Projects as assignedOccasional travel (not obliged) to the offices in UK and GermanyBij welke organisatie kom je terecht?This company is the leading provider of control and automation systems for homes, offices, schools, hospitals, hotels and more.Wat zoeken we?Energetic "people-person" with a "can-do" attitudeGood communication skillsGood language skills: English is a must, all additional languages are a plusEducation in Information systems is a plusKnowledge or passionated about networking, Windows technologies, support and process lifecycles in enterprise systemsWell organized teamplayer with a hands-on mindsetEager to learn and continuously improve your knowledgeAbility to work well under pressure and to meet deadlines as needed
Verder naar solliciteren...
Antwerpen, Bonheiden
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