Vacature detail

Taakomschrijving:
Student Job - Assistance officer
Bedrijf:
Axis
Omschrijving:
Processing of assistance requests in the fields of housing, travel, medical, death, emergency.Receiving and processing incoming flows: calls, e-mails, faxes, etc.Opening of new files and management of current files.Implementing all the guarantees provided for in the assistance contract using the... <p><p><b>Description</b></p></p> <li>Processing of assistance requests in the fields of housing, travel, medical, death, emergency.</li><li>Receiving and processing incoming flows: calls, e-mails, faxes, etc.</li><li>Opening of new files and management of current files.</li><li>Implementing all the guarantees provided for in the assistance contract using the most appropriate means.</li><li>Management of outgoing flows: emails, faxes, sms, to clients/insureds and/or stakeholders and/or key accounts.</li><li>Processing of reminders and notices in the files.</li> <li> Starting point Departure time </li> <p><p><b>Your profile</b></p></p> <li>Excellent knowledge of French and Dutch.</li><li>Have a great capacity of listening and empathy.</li><li>Have a good analysis of situations.</li><li>Ability to perform several tasks at the same time (listening to the client, handling computer tools).</li><li>Team spirit and collegiality.</li><li>Be comfortable with telephone relations: reception and listening techniques, questioning, knowing how to defuse or anticipate a conflictual relationship, knowing how to refuse a service.</li> <p><p><b>Offer</b></p></p> This client offers an attractive salary package.
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Bron:
Regio:
Brussel / Bruxelles, Brussels
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