Junior support Engineer - ENG/FR/NL
At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace. The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role. Want to be a part of our team?We are currently looking for a Service Engineer L1 (24/7) to support the business in achieving its strategic objectives. As Service Engineer L1 you will join the existing team to monitor and support our clients. This task is executed remotely. The Service Desk Analyst is responsible for ensuring timely restoration of service for Dimension Data clients by managing requests (Incidents, Service Requests, and Events) through to successful completion. You will work in a team that does 24/7 shifts and will therefore be required to work morning, evening, night and weekend (day/night) shifts. Working at NTT As Service Engineer L1, you will Operate in medium complexity environments and be responsible for ensuring the timely restoration of service for Dimension Data clients by managing requests (Incidents, Service Requests, Monitoring Events) through to successful completion. Receive, validate and log client requests. Ensure that a professional level of service quality is maintained and that clients are satisfied. Conduct regular follow up on call progress by tracking requests and determine current activity on it, providing regular feedback on progress. Analyse and interpret the requests to ensure that the classification. prioritization and escalation of the requests are correct. Ensure the correct escalation procedure is followed on all critical calls and requests. Work closely with his/her colleagues and/or 3rd parties to ensure the swift resolution of faults. Coordinate product requests and liaise with relevant business colleagues to ensure resolution. Ensure that all relevant documents related to the fault are maintained. Provide updates and ensure that clients are aware of the actions that are being undertaken on their behalf. What will make you a good fit for the role? Experience: minimum 1 year in a similar support function Basic knowledge and interest in networking (also wireless) and security considered as an asset Knowledge or experience with Cisco, Juniper PC’s or vendor certification (CCNA) is considered as an asset Mandatory good communication skills in English, Dutch and French Customer orientated Good analytical and troubleshooting abilities Stress resistant and priority management skills Willing to increase his/her technical knowledge by self-training Team player Willing to work in shifts (24/7)
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