Vacature detail

Student Job – Customer relation Officer
Parental Burnout
<div>Job Description<br/><br/><p><strong>YOUR PURPOSE?</strong></p><p>Make participants to the online training live the best user experience: On the online tool, through a reactive answer to their question and your help to resolve their problems.</p><p><strong>What will you do? </strong></p><p>On a daily basis, you will be in charge of the management of the relationship with the English customer base. Most often by email but sometimes by phone.<br />You will have a colleague taking care of the French customers.</p><p>Concretely, you will:</p><ul><li>Answer questions from English speaking professionals</li></ul><p><em>Example:</em></p><p><em>Before their inscription, you will answer questions about:</em></p><ul><li><em>The content of the training,</em></li><li><em>The management of the training contracts</em></li><li><em>The discount codes, prices, etc.</em></li></ul><p><em>And during their training about the extension of training time, etc.</em></p><ul><li><em>Manage lost passwords</em></li><li><em>Print the certifications at the end of the training</em></li><li><em>Update the referencing of trained professionals on our website</em></li></ul><p>You will be trained by your colleague working for Parental Burnout. You will work under her supervision. You will have to follow the training &quot;Learny School&quot; to master the platform &quot;LearnyBox&quot;.</p><br>Qualifications<br/><br/><p><strong>DO YOU RECOGNIZE YOURSELF?</strong></p><p><strong>Your background  </strong></p><ul><li>You are currently an active studen</li><li>You are comfortable with new technologies</li><li>Having a weakness for the topic of burnout parenthood is a plus</li><li>Being a student in psychology, communication, medical, social or business sciences is an asset</li></ul><p><strong>Your personality </strong></p><ul><li>You are conscientious in your work</li><li>You are assertive but polite: You know how to communicate to give your message nicely</li><li>You are empathetic and like to help people</li><li>Autonomy is all you: You can work alone and manage your work</li></ul><p><strong>You way of work </strong></p><ul><li>You’re a perfect writer: in your emails it’s impossible to find any spelling or grammar mistakes</li><li>You are reliable: the job is done flawlessly on time</li><li>You are proactive: No need to tell you what to do, you take things in hand and ask for help if needed</li><li>You are flexible: you know how to adapt your working time according to the demand</li></ul><br/><br/>Additional Information<br/><br/><p><strong>The Training Institute for Parental Burnout in a few words </strong></p><p>The training institute for Parental Burnout has been created by 2 teachers of the University of Louvain from the psychology department : Moïra Mikolajczak and Isabelle Roskam.</p><p>They offer on-site and online training designed to understand, diagnose and treat parental burnout. This program is made for professionals who take care of parents in burnout.</p><p>We invite you to visit our website to find out more about us: </p><p><strong>Have we won you over? </strong></p><p>We look forward reading your application via our application SmartRecruiters:</p><p></p><p><strong>Little tips to optimize your application </strong></p><ul><li>Does not use the &quot;easily apply&quot;</li><li>Complete only the &quot;personal information&quot; part</li><li>Upload your CV in the &quot;CV&quot; section</li><li>In &quot;You message to the hiring manager&quot; write us a little word about your motivation for this job.</li></ul><p>We look forward to hearing from you and seeing you eventually join our team!</p><p><strong>The Team of The Training Institute For Parental Burnout</strong></p></div>
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