Vacature detail

Junior Trilingual Customer Service Agent - Brussels - Brussels
This ambitious enterprise is located in the South-East of Brussels. As Customer Service Agent, you will join a team of 10 people and will be responsible for the following tasks: You manage the OTC (Order To Cash) processes with the responsibilities and in function of the roles, both defined by the Excellence project (from order entry to invoice - all order types); You work in an environment of global harmonized processes, understanding the key topics and interdependencies with other departments and team work to guarantee optimal service to the customers; You respond prompt to all customers inquiries (samples - documentation requests - product inquiries - prices - etc.); You prepare and follow price requests in collaboration with the sales staff; You are responsible for the administrative handling and follow-up of claims in close cooperation with the sales staff and quality manager; You develop a good relationship with the distributors; You establish credit/ debit notes regarding exc...
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Brussel / Bruxelles, Brussels
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