Vacature detail

IT Servicedesk Engineer - Haren (Brussels) - Haren
Stefanini Belgium
Who are we? We are a global company with 30 years of experience in the market, offering a robust selection of services such as automation, cloud, Internet of Things (IoT) and user experience (UX). Stefanini has career opportunities around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a “get it done” attitude, we offer the right environment for you. Job responsibilities To provide client specific product/software/hardware support to customers. Handle related problems encountered in order of priority and within the optimum time scale, in accordance with procedures and project Service Level Agreements (SLAs). The Technician will handle customer calls and emails, troubleshoot, document and resolve IT related issues on scope based on solutions found in the knowledge base. The Technician must work in a timely and efficient manner while ensuring attendance, quality and customer service metrics are met. Ar...
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Brussel / Bruxelles, Haren
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