Vacature detail

Business Support Officer Planning & Data Insights - Brussels
bpost is always on the move. We create an environment for our people with challenging projects, inspiring collaborations and the latest technologies, with interesting job opportunities and training programs for everyone. Within this story, we are looking for a Customer Care Coordinator for the Key Account Service Desk team at our Parcels & Logistics department. Your mission Customer care for parcels & logistics is responsible for handling complaints and questions from the top 150 bpost parcels of customers. Your main goals as resource planner – data insights specialist are ensuring a waterproof planning for our service agents and correct insights in different data. You make the daily resource planning for a large team of service agents. You keep in mind their skills and the workload. You manage escalations in the planning and do the daily operational follow-up. You create mid and long term planning, thus foreseeing peaks and troughs and take initiative to face them. You analyze, imp...
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Brabant Wallon, Brussels
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