Vacature detail

IT Support Officer - Brussel
Stanley/Stella SA
Our IT team is looking for an Application Support Officer to provide first line support on our applications and infrastructure, for both internal and external clients. Responding to technical problems that occur abruptly and take immediate solutions. Providing technical support to teams within the organisation On both infrastructure related issues: Network, cloud infrastructure and devices As on application related issues: with our ERP, our CRM, our Webshop and our PIM systems Providing technical support to our official dealers on the usage of our API’s Identifying and resolving technical issues in a proactive way, including the setup and maintenance of a monitoring solution Install workstations, smartphones, laptops, printers, phones, … Managing ticketing helpdesk system and ensuring a comprehensive database of inquiries and resolutions is kept up to date (knowledge base) Maintaining and updating technical documentation Behaviour Highly customer service oriented Ability to manage m...
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Brussel / Bruxelles, Brussel
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