Vacature detail

Customer Service Representative Benelux (Dutch/French) - Maastricht
Mercedes-Benz Customer Assistance Center
Are you a great communicator in the Dutch and French language? Do you have a customer orientated mindset? This could be your change to join Mercedes-Benz  and support our customers in the Benelux on the best roadside assistance. Read on and find out how you can join our company. Roadside Assistance Benelux Region What will you do Customers experiencing a vehicle breakdown can contact the Service 24 hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. You answer incoming calls from customers requiring assistance. Details are collated and entered into a computerized system. In case the problem can’t be solved by telephone, the employee contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible. You are responsible for the case handling from A to Z. Who are you Good understanding of Customer satisfaction Excellent knowledge of Dutch & French Fluency in English (corp...
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Buitenland, Maastricht
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