Vacature detail

1st/ 2nd Line Support engineer - Ref. 725 - Brussels
ICT Talents is currently recruiting a 2nd line Support engineer  (m/f) to join our fast-growing team of talented and motivated consultants! Primary Tasks and responsibilities 1st line and 2nd line support in ticketing service using the internal tool. Timely solution to issues problems and/or requests from the end users. Dispatch, release the irrelevant alarms using the tool or by phone in case of overload. contact person for all kinds of ICT questions, and support all users through our IT Service Management System; such as installing software, problem analysis, managing requests and issues, managing hardware (laptops, mobile devices, printers), etc Responsibility for user management, asset management, stock management, staging and support of hardware (Laptops, mobile devices, printers, etc.), workplace management, file server management, etc Risk analysis and Escalation of ongoing issues in collaboration with Service Desk Expert/Lead/Manager to the 2nd line support or relevant. Docu...
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Limburg, Brussels
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