Vacature detail

IT Helpdesk - Luxemburg
Brayton Global SPRL
Brayton Global is a fast growing company based in Brussels and specialized in IT. Our target is to find you the best position where you will flourish and go beyond your limits We are looking for Several IT Support Agents to work for one of our prestigious client in Brussels or in Luxembourg. Level 1 Making an initial assessment of incident, attempting to resolve  Recording and tracking incident and problem information in a ticketing system  Monitoring progress of incident resolution relative to the appropriate SLA Managing the incident life-cycle, including closure and verification  Participate in reconfiguration and installation of PC environement  Follows standard service desk procedures and processes  Advises staff on appropriate action and maintain the ownership of the incident and ensure updates Serves as liaison between staff and the technology department to resolve issues and redirect issues to the appropriate resources  We are looking for motivated Helpdesk agents - we accep...
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Luxembourg, Luxemburg
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